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The Quality Council of India, which provides the National Accreditation Structure to the country entrusted the task to the Board that offers registration services for Personal and Training Courses (National Registration Board for Personal and Training).
The standard has been developed with a view to define and implement systems to:

  • Provide educational services that aim to enhance satisfaction level of all interested parties.
  • Provide a basis for assessing and where required, rating the effectiveness of an educational quality management system.
  • Develop quality consciousness among interested parties involved in school activities.

The standard focuses on establishing systems to enable learning, self development and improved performance. It encourages schools to pursue continual excellence. The standard is non prescriptive in nature but its compliance is in conjunction with the applicable statutory and regulatory requirements. The standard can be adapted as a self improvement and/or for third party accreditation. It can also be used by statutory and regulatory authorities.
There are four principal components of the standard namely Governance and management, Resource management, Education service realization processes, and Measurement, analysis and improvement.
The environment and culture of the institution is assumed to play a significant role in determining its effectiveness. The environment consists of the physical environment as well as the psychological, social and spiritual processes in operation in the institution. The physical dimensions include the place of location of the institution, its buildings, ambience, design and architecture, infrastructure facilities, buildings etc. These are all important constituents of the learning environment. The softer dimensions include the curricula, teachers, teaching – learning process, vision, leadership etc. The psychological and social processes include the way leadership is exercised, the empowerment process, evaluation and development process, and faculty – student interaction. However, the concepts of statistical process control and quality management, most of the educators in the education sector are not familiar with.

Quality Issues for Educational Institutes

istorically there has been always emphasis on quality education, which has resulted in functioning of public and private schools. Despite the difference in student characteristics in these schools, today quality poses a big challenge for the educational institutions since students form the product of these institutions. The necessity has arisen to address to the main quality issues such as Curriculum Development, quality of teaching learning process, Examination and assessments, Social and career development, physical development, Ethical values, Admissions policies, Learning environment, Infrastructure development, Health and safety guidance, Complaint handling, continual improvement, performance review, and the documentation and records control for the Educational Institutes.


  • Academic Development demonstrating outstanding results
  • Social Development
  • Spiritual Development
  • Physical Development


Preparing an institute to achieve fourfold package which could result in continual quality improvement listed in the educational institutes, the dimensional approach is necessary:

  1. Vision: Presence of a vision as a driving force, plans and efforts by institutional leaders and position holders to share the vision and inspire other constituents of the institution and the awareness of the vision by students, faculty and staff.
  2. Leadership: Empowering leadership style by the head of the institute and the extent to which initiative and academic leadership of the faculty is encouraged and an atmosphere facilitating academic leadership and initiatives are present.
  3. Empowerment: Extent to which the students, staff, faculty, and academic administrators are given freedom and autonomy to initiate and manage change. Of course they are also to be provided with necessary resources and infrastructure.
  4. Faculty Development: Extent to which various mechanisms and opportunities are provided for the faculty to develop themselves academically
  5. Planning Culture: The extent to which there is proper academic planning and the extent to which such planning culture is spread from class preparation to planning various activities.
  6. Communication: Extent to which information is shared among faculty, students, staff and administration and the extent to which interactions keep taking place and facilitate internal communications.
  7. Learning Environment: Extent to which the culture encourages and puts premium on continuous learning, sharing of experiences, experimentation and growth
  8. Support Systems: The extent to which academic support systems like library, laboratory, computers and non-academic facilities like hostels, games, medical, social, spiritual are mature and helpful.
  9. Customer Orientation: The extent to which Academic, Administration and the Institution is sensitive to needs of its customers i.e. students, parents, and society at large.
  10. Willingness to Change: Finally the extent to which internal and external reviews and benchmarks are used for periodic renewal and development. Also the extent to which faculty, staff, administration and top management are given to change and the extent to which the activities reflect the willingness to change.

Few of the quality objectives for quality school governance


Quality Objectives



Competency based education and training to the students

. Design of new curriculum based on the needs of industry.

. Increase in the number of students getting vocational trainings


Continual improvement

. Reduced failure rate

. Increase in the number of campus interviews

. Increase in the number of students as entrepreneurs

. Periodical revision of Curriculum

. Enhanced education, training and competence of faculty and support staff


Teamwork and total involvement of faculty and Support staff

. Need based curriculum development

. Reduced failure rate

. Increase in the number of learning materials

. Increased industrial attachment programmes

. Increased continuing education programmes for industry

. Improvement in lab. maintenance

. Improvement in extra curricular activities


Continual upgrading of knowledge, skills and attitudes of faculty and Support staff

. Number of suggestions for improvement of curriculum

. Number of industry oriented projects

. Imparting teaching methodology

. Imparting leading edge technology courses

. Increase in the number of person days training

. More involvement in the institutional development activities


Total involvement of Students

. Maintenance of the environment

. Disciplined behaviour in the institution and society

. Increase in the number of peer tutor hours

. Improvement in communication ability

. Providing objective feedback for improved instructional delivery


Optimum utilization of resources

. Shared equipment/resources with industries and other institutions

. Programme offered to other institution staff/students

. Programmes offered to industries

. Programmes offered to society in general

. Shared resources/equipment among the


Interaction with industries

. Training of students, through vocational courses

. Development of need based curriculum

. Training of faculty and support staff

. Enhanced placement opportunities

. Training of industrial employees by the institution


Pl click to understand the process for accreditation to quality school governance –


Why Quality Foundation – Kolkata


Consultants of Quality Foundation follow a Structured approach Process flow diagram for System Development for developing ISO 9001:2015 Quality Management Systems through consultancy and training services, involving all concerned personnel (Scope of Consultancy) there by developing the competence in personnel for documenting, implementing, maintaining and also aiming for continual improvement during and after completion of consultancy, training and handholding services.
Consultants of Quality foundation are are the Only Senior consultant registered with National Board of Quality Promotion /Quality Council of India, in the eastern region, Kolkata. Strongly believes in Value addition, Provides Customised Solutions. Possess Expertise in education sector for training and consulting to Accreditation for Quality School governance.
Quality Foundation have dedicated consultants having in depth knowledge and experience in Management systems consulting & Training. Have consulted and trained for More than 200 + Clients across India on various ISO Standards.


Quality Foundation
Kolkata Office D14/6 Purbasha Hsg. Estate, 160 Manicktala Main Rd, Kol 700 054, Phone No.: 033-23598541 Mob : +919831350433 Email Id: , Bhubhaneswar Office 240/15B, Lane-8, Aerodrum Area, Bhubhaneswar 751020 M 9438820572

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